Bridal Salon: Brides by Demetrios
Troy, Mich.
Customer Service Grade: A-
Alterations Grade: B-
Customer Service and Selection: A-

All in all – I had a good experience at Brides by Demetrios.  They had a broad selection.  Their salespeople didn’t try and doll me up like a cupcake with then trendy gowns – and they listened to what I liked and disliked and had me try on a ton of dresses that fit with my tastes, not their own.   (Check out my original post about them in October 2008).  My salesperson was easy going and helpful. 

They were among the salons that had some negative customer service reviews, but I didn’t have that experience.  They are a busier salon because they’re open on Saturday’s and Sunday’s.  I think it’s important to think about the time you go and try not to go at a peak time because we all know it can get crazy when several brides are trying on gowns at any salon.  So, make an appointment!  

They are reasonably priced and often have sales.  And, I asked what kind of discount I could get if I paid for my dress and veil in full at the time I purchased.  They gave me a 20 percent discount.  I thought it was a deal!

 Alterations: B-
Demetrios also had some bad reviews when it came to alterations.  My thinking was – you only really hear about the bad reviews as opposed to the good reviews.  And, if there was any issue with alterations, the salon could resolve the issue and get me a new dress if need be, right quick.  I didn’t want to take the chance and go some where else and not have the salon liable.  Since I was having some more complex alterations, I stuck with them.

 Price – I had heard alterations were pricey at Demetrios.  And, yes.  They were.  Alterations were almost half the cost of my dress!  I almost died!  But at that point when it’s so close to the wedding, you don’t care.  I just decided to drink a Bloody Mary afterwards and not worry about it. 

My one complaint about my dress alterations was that the seamstress didn’t want to take in my dress as much as I wanted.  And for me that was unnerving.  I know me.  I am a realistic individual and had NO intention of looking like I had been stuffed in my dress and had it sewed on the day of.  I just knew the longer I wore my dress, the looser it became, so I wanted her to take it in to account for that.  Understandably, she was worried that I would pop a seam.  But as I suspected, on my wedding day, I found my dress to be looser and less form fitting that I wanted. 

Also, I wasn’t entirely happy with the overall alterations.  I wanted it to fit and feel better than it did.

Here’s a pic of my dress on the model.  Overall – I was happy with my experience at Demetrios and I’d definitely add them to your bridal salon hit list.

Demetrios: 248-637-0620

Original Gown: Demetrois by Brides

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